About Us

Company History

Formed in 1989 by partners Adrian Rees and Andy Shipman, ASAP Computer Services was created to provide component level computer and electronic device repair to the business and end-user market.

From those early days , ASAP Computer Services quickly gained a reputation for high quality work, using innovative fault diagnosis and repair strategies. This agile approach enabled us to provide repair solutions to a wide variety of equipment, and became the default option for many companies when looking for IT repair services.

By the year 2000, ASAP Computer Services identified a requirement from many of our customers for on-site support. We became aware that many of our customers were frustrated by being caught between software and hardware support companies, and just wanted to have their problems solved without having to get too involved themselves.

Our Field Service department was therefore launched, with our intention being to simplify IT support for our customers, providing a single point of contact for hardware and software problems. Our reputation for a tenacious approach to fault finding in the workshop was applied to our on-site business, which allowed our customers to hand a problem to us with confidence that it would be resolved “no matter what”.

As business owners ourselves, we realised the importance of understanding our customers' businesses, and therefore the requirements they would have for their IT. We have often taken on the role of an in-house IT department, identifying shortcomings in the infrastructure, recommending worthwhile upgrades or pointing out useful new technologies that may be relevant, enabling our customers to get full benefit from their IT.

Our portfolio now extends to website development, bespoke database design and implementation in addition to our on-site and in-house repair departments. We have been British Standard Quality Registered since the year 2000 and have worked hard to maintain this to the latest current ISO9001:2008 standard for our workshop repair processes. We are audited by Lloyd's Register Quality Assurance every nine months. Our customers can therefore rest assured that our work is carried out to high standards, now and in the future.

Why use ASAP Computer Services?

Big enough to cope, small enough to care….ASAP are committed to customer service; we really do understand how important your IT is to you and we’ll move heaven and earth to sort IT out.

But also because;

We are a British Standards ISO9001:2008 Quality Registered company
We care about the service you receive from us
ASAP was formed in 1989, in a volatile IT world that's quite remarkable and demonstrates our long term approach
Our team of engineers are professional and polite - we do not sub-contract to third parties so our engineers will be familiar faces to you which all helps to build a productive working relationship with your company
Total network maintenance – everything on your network is supported by us
We have our own in-house repair centre - if a repair needs to come in to our workshop we are still in control, no supply chains or call centres to deal with
Our contact method is direct - no call queuing telephone systems or large departmental structures
Professional, experienced engineers that will be familiar with your equipment
Over 75% of calls fixed on the first call
Less disruption to you and your business
We have a large and diverse inventory of spare parts stock and supply routes