Telephone and remote technical support

If you are looking for IT technical support you've come to the right place. A friendly, professional local IT company who'll solve you problem, what ever it is and by any means; phone support, remote technical support, onsite service visits or workshop repairs...WE DO IT ALL…ASAP

No call centres, no automated phone system, just a professional direct local service. We don’t sub-contract or out-source, you will talk to local, friendly, professional staff who want to solve your IT problem.

What software do we support?

Windows XP	Office 97
Windows Server 2003	Office 2000
Windows Exchange server 2003	Office 2003

Contact us now and we’ll have an experienced engineer on your case quickly.

Call 0118 984 5005 or use contact us

How does it work?

Step 1

We will ask you for payment over the phone for our initial work. This is charged at £46 (£40+vat) and can be paid by debit/credit card. This buys you upto 30 minutes of support whether it’s by phone or remote desktop support

We will give you a call reference number and pass this onto our engineers.

If we have an engineer available at the time you’ll speak to someone immediately otherwise you’ll get a call back usually within 1hour.

Step 2

Our engineer will advise if remote desktop support would be a preferable solution in which case he will guide you through giving us access to your faulty PC; it takes a couple of minutes and is really quite easy.

Step 3

Sit back and watch your computer screen as things happen before your eyes!

If you want to talk to the engineer during remote desktop support, he will stay on the line. If you would rather just leave us to it we will let you know when we are done and what we found.

If your call over runs the 30 minutes by a little bit then that’s fine, if it’s a significant over run then we may ask for an additional payment.

Step 4

Now that your PC fault is repaired we will make sure you are happy with what we've dome and close the call down.

If for some reason your IT problem is not repairable remotely, usually if it’s a hardware fault, and you are within our coverage area then we can arrange an engineer to visit your site and fix the fault. For continuity sake this will usually be the same engineer you have been talking to already so you won’t have to go back over what’s already been done. Have a look at our onsite support page for more information.

Alternately you can arrange a workshop repair, either drop it off to us, or if you have sufficient packing, see our How to pack your IT page we can arrange collection by a national courier and put it through our workshop for repair. Have a look at our workshop repair service page for more information.

For our customers with maintenance agreements, all this is included in their fixed maintenance charge as well as remote monitoring of their system. Our maintenance customers find remote assistance a reel help for minor problem resolution and administrative changes. We can react far quicker as there is no traveling time.

Pro-active monitoring of your Small Business Network server means we can regularly check things like:-

Event log errors - errors are logged as they happen
Hard drive health and space availability
Up to date Windows update installations
Up to date Firewall and Anti Virus update installations
Up to date Program updates and patches
Error reporting and resolutions from Microsoft
Correct Data backup operation
UPS monitoring
Firewall activity
Security monitoring

Our business IT support provides a fast solution for PC tech support, remote tech support, online PC support repair. Remote computer support can be a great way to quickly solve IT faults with the minimal of fuss