Desktop, Workstation & Terminal Support

Maintenance agreements to cover all your IT with one low monthly cost

or single issue maintenance, pay as you go

If you have a faulty Apple Mac then please have a look at our dedicated Apple Mac repairs page

What can we do for you?

We'll send a professional and experienced IT professional to your site to diagnose your problem and implement the solution. They will discuss the solutions available to you with an estimate of the costs involved. Have a look at our on site services page for the area we cover and the rates we charge.

We comonly fix faults like:-

Disaster recovery (8 hours guaranteed for maintenance agreement customers)
- Dead PC
- Fan faults
- Drive failure
- Error messages
- Slow PC operation
- Memory errors
- Blue screen error
- PC crashing or hanging
- PC Freeze
- Keyboard or mouse problems
Hard drive upgrades - including safe data transfer with minimal down time
Data backup to DVD/CD, hard drive, USB external hard drive
Network problems - both cabling or netwotking equipment faults
Desktop PC installation
Desktop PC setup and configuration for new user accounts

As well as solving your immediate problem we can also provide preventative desktop PC maintenance to avoid down time in the future;

Strip down, clean and re-assemble
Replacement fans
Disk health analysis - including disk space
Install and manage updates for Windows
Event log review - to spot any failures
Review your backup stretegy for both data and power
Scheduled preventative maintenance calls

What products do we support?

We don't mind what badge is on the front of your hardware equipment. Obviously we are very experienced on the top maunfacturer units but are just as comfortable fixing clone machines as well.

Dell Dimension, Deskpro, Dell Optiplex GX,
Compaq EVO,Compaq Presario,XW6000 series,HP DC series, HP Pavilion, HP Vectra
IBM Netfinity, IBM Netvista,IBM Thinkcentre, Toshiba Equium,
Any other make and model desktop PC, even clone custom built servers

Similarly, we don't mind which version of Microsoft Windows your system is running from standalone Windows 98 through to Server SBS 2011 we know them all.

Windows Vista	Windows XP	Windows 2000
Windows 98	Microsoft Office	Microsoft Server 2003
Windows 7	Microsoft Server 2008 R2	Microsoft Server SBS 2011

Windows 7

Everyone was waiting for Windows 7 to be released so Vista could be left behind. Windows 7 does seem to be a much more stable system and has reasonable support for your older equipment. The XP mode and XP virtual machine options seems to work very well giving better compatability with old programs too.

Microsoft Server 2008 R2

Server 2008 really introduced the option of remote working to companies in an affordable and reliable way. If you wanted to facilitate home or remote working for your staff this was a great solution and is still used today as a stable server platform to support remote desktop connection. Server SBS 2008 R2 is supplied as a bundled product which combines Server 2008 R2 and Microsoft Exchange 2007. For further information have a look at the Windows Server 2008 R2 product page

Microsoft Server SBS 2011

This is the latest upgraded version of SBS which also includes Exchange Server 2010 SP1 and will run up to 75 users on the standard version. Here's a PDF for more information and what's new in this version What's New in Windows Small Business Server 2011.

Windows Vista

Vista had gained a poor reputation over the few years it was available, business users didn't really take to it and home users find it sometimes hard to get a reliable experience.

Windows XP

Windows XP has been proven to be a much more reliable operating system following it's early teething problems. It now provides reliability along with some great functionality. We are fully conversant with Windows XP and it's features so we can support you with any problems you may face.

Windows 2000

Windows 2000 has been around for so long and it just keeps running. It does struggle at times working with more modern programs but it if your environment

is mainly internal use then it is usually a reliable solution. If you want to upgrade to Windows XP we would be able to help migrateyour data across and get everything working for you again with minimal disruption and fuss.

Windows 98

I know, we're starting to show our age now but Windows 98 is still being used by some customers, usually because of a business specific program that won't work on anything else. We still support it and can still solve problems relating to it and it's usually old hardware.

Microsoft Office

For our customers with maintenance agreements we include unlimited support for the Microsoft Office suite including, Office standard, Office Small Business and Office Professional. Customers not on cover we can provide this support on an Ad Hoc basis as long as you have an established account with us.

Microsoft Small Business Server 2003

As you can tell by the name 2003 has been tried and tested for quite a while now. It does have a few shortfalls when it comes to modern server technologies and upgrading to either SBS 2008 R2 or the very latest SBS 2011 is recommended by Microsoft. SBS 2003 included great functions such as secure and reliable network capabilities, file and print sharing, remote access, mobile device support, backup facilities, and much more. For some versions of SBS 2003 Microsoft are removing technical support leaving 2003 installations in an exposed position should the server suffer a critical failure. For this reason most users have or plan shortly, to upgrade to a later SBS version as per the above later version.